CRM – Customer relationship management

CRM. Customer-oriented business strategy

We understand that sales growth and field force efficiency improvement is №1 priority for our customers. Significance of automating segment, where interaction of your "sellers" and your clients takes place, is of no doubt. Using vertical CRM-solutions offered by Medical Data Management will enable to:

  • increase profits by enhancing probability of making deals
  • improve accuracy of sales forecasting
  • reduce costs by improving field force productivity
  • provide more accurate efforts focus on the most attractive customers

Our advantages are:

  • Best practices of CRM solutions for pharmaceutical industry ensures both local and global system support at the highest professional level
  • Flexibility and scalability of solutions - the system maintains equal level of work quality for both 20 employees in the local office, and 20,000 worldwide!
  • Step by step integration procedure that ensures sustainability and required intensity of implementation. Your CRM-project can be launched within a few days and then gradually evolve, extending functionality of the solution. We guarantee project development and system maintenance without downtime periods
  • Possibility to connect business analysis systems based on advanced technologies
  • Exceptional flexibility of price quotation and delivery method enable to choose most appropriate format of the system use – purchase of licenses and software allocation on client's servers, or licenses rent and server capacity hosting on the side of MDM

Distinctive features of CRM-solutions by Medical Data Management:

  • Provide multi-dimensional categorization of the same subject for different company departments
  • Enable to create connections "many-to-many” (one doctor, who works in several medical institutions, contacts with several medical representatives)
  • Profile "Medical representative» enables regional managers to monitor and coordinate information about development of their subordinates, receive data on double visits, etc.
  • Expanded opportunities for users of head office in terms of access to relevant information on a real time basis as well as to system configuration and management

We offer our clients opportunity to assess in practice all technological advantages, functional content, stability and user-friendly interface of the system and offer conduction of 2-week pilot project.

Contact us! Get more information and practical recommendations!